Frequently Asked Questions (FAQs) – Buy Silver Jewellery Online

1.      Is your jewellery made of real silver?

Yes. All pieces are crafted from 925 sterling silver, which is 92.5% pure silver—ideal for long-term durability and daily wear.

2.      How do I check if my silver jewellery is genuine?

Look for the “925” hallmark on your jewellery. Our products come with authenticity guarantees.

3.      Is your silver jewellery suitable for daily wear?

Yes. Our designs are lightweight, comfortable, and crafted specifically for daily and regular use.

4.      Will silver jewellery tarnish over time?

Silver may naturally tarnish when exposed to air, moisture, or chemicals. Regular use and proper care help maintain its shine.

5.      How do I take care of my silver jewellery?

Store items individually in a dry, airtight pouch. Keep it away from perfumes or chemicals, and wipe it with a soft cloth after use to maintain its shine.

6.      Do you offer custom silver jewellery designs?

No. Currently, we do not offer custom or made-to-order silver jewellery designs. Our collection features carefully curated ready-to-wear pieces.

7.      What if I'm not sure about my size?

We offer a size guide for rings, bracelets, and chains. You can also contact us for personalized help.

8.      Do you offer COD (Cash on Delivery)?

No, currently we do not offer Cash on Delivery. All orders must be prepaid at checkout.

9.      What is your return policy?

We accept returns within 24 hours of delivery. Items must be unused and in their original packaging. Please note, we do not offer exchanges.

10.  How long does shipping take?

Shipping typically takes 1–2 business days from the date of order confirmation.

11.  Are prices on your website inclusive of taxes?

Yes, all prices displayed on our website are inclusive of taxes.

12.  Can I cancel my order?

Orders can be cancelled within 24 hours of placing the order. Once shipped, returns can be made as per our 24-hour return policy.

13.  How can I track my order?

After shipping, you will receive a tracking number via email or SMS to monitor your delivery online.